Customer Service Representative
Taz Technologies Ltd
Nairobi, Kenya
5d ago
source : BrighterMonday

Job Summary

  • A critical member of the customer service department who serves customers by determining requirements; answering inquiries;
  • resolving problems and fulfilling requests.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Job Description

    Duties and Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Assist the sales team in boosting sales and performance
  • Keep records of customer interactions and transactions, details of inquiries, comments and complaints
  • Attempt to persuade customer to reconsider de activation.
  • Requirements

  • Diploma in relevant field
  • Previous experience in a customer service role
  • Previous experience in a call center environment is an added advantage
  • Excellent communication skills
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt / respond to different types of characters
  • Apply
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