ICT Manager
The Elizabeth Glaser Pediatric AIDS Foundation
Nairobi, Kenya
2d ago

Job Summary

In order to support the attainment of the Foundation’s overall goal of the virtual elimination of pediatric HIV and AIDS, this position is primarily responsible for identifying, developing, implementing and maintaining strategic ICT projects and initiatives to meet EGPAF Kenya’s technology needs.

Essential Duties and Responsibilities

System Administration

  • Administer and support complete systems and user infrastructure in close coordination with EGPAF Headquarters IT Office global IT standards.
  • Administer a Microsoft server and virtualization environment
  • Manage information systems personnel and contractors to design, develop, implement, Operate and administer computer and telecommunications software, networks and information systems solutions.
  • Design and implement LAN and WAN public and private networks in project offices
  • Ensure timely backups of all necessary systems data
  • Ensure high standards of systems availability across range of physical conditions as budgets allow
  • Coordinate with HQ for disaster recovery planning
  • Select and maintain communications systems for the country office including but not limited to :
  • Telephone systems
  • Online communications
  • Other mobile devices
  • User Systems

  • Support all users, upgrade and maintain software ensuring that all workstations are virus free
  • Provide hardware repair and support as needed
  • IT Management & Administration

  • Ensure timely coordination and communication of country office requirements, needs and initiatives with EGPAF’s Headquarters
  • Liaise with the procurement officer and HQ on the purchase of IT equipment by providing specifications on IT equipment, software and configurations
  • Manage IT service providers to ensure provision of optimal service levels within the organization
  • Train staff on use of various technologies in use within EGPAF in consultation with HQ
  • Document country office IT systems
  • Adapt systems documentation as necessary for country office use
  • Supervise the Officer(s) and any other IT personnel.
  • Sub-Award Management / Procurement and Logistics

  • Coordinate with Headquarters for the development, implementation, training and support of global IT systems in Kenya including :
  • Intranet based on Microsoft SharePoint
  • Financial systems based on cloud based QuickBooks
  • Payroll systems
  • Data / M&E systems
  • Manage the implementation of IT based solutions as value addition to programs work within the organization and the implementation partners
  • Assist with projects automation, integration and improvements to ensure efficient use of IT resources
  • Provide oversight and support to any outsourced database management
  • Provide appropriate change management practices to oversee the development, design and implementation of new applications and changes to existing computers systems and software packages
  • Compliance & Risk Management

  • Ensures strictest adherence / compliance to Foundation IT policies and procedures
  • Pro-actively identifies and mitigates risks / threats to Foundation ICT systems and infrastructure
  • Key Performance Indicator

    Weight

    Proportion of retired IT hardware accounted for in automated database

    100%

    Level of compliance with EGPAF password policy

    100%

    Level of compliance with back up and restoration procedures

    100%

    Level of compliance with minimum standards for all server rooms in all EGPAF Kenya Offices

    100%

    Proportion of planned IT clinics successfully conducted

    100%

    Proportion of planned sub-office support visits conducted

    100%

    Proportion of required documented departmental meetings held

    100%

    Internet uptime in all EGPAF Office locations

    of recorded IT non-compliance instances from audits, compliance reviews, etc.

    Average customer satisfaction rating with ICT department

    Required Qualifications

  • Bachelor’s Degree in an IT related field is required;
  • Minimum five year’s hands on experience in Microsoft windows, server installations, configurations and active directory
  • Ability to analyze, troubleshoot, support, and implement technical solutions at all levels especially the desktop
  • Experience with systems documentation
  • Able and willing to travel extensively and sometimes to remote places
  • Ability to work well with people from diverse cultures and communicate effectively
  • Ability to Manage the entire spectrum of information technology operations specially LAN / WAN / VSAT / Wireless technologies, Cisco Switches & Routers, Firewall, VPN, DNS, DHCP, etc.
  • Competencies

    The Foundation expects all employees to possess the fundamental competencies of interpersonal skills, communication, accountability, continual learning, and driving results.

    The ideal candidate will either be proficient or advanced in the following set of competencies, specific to this position’s level of Manager :

  • Developing Others Developing others is a person’s ability to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
  • Managing Conflict Managing conflict is a person’s ability to encourage creative tension and differences of opinions. He / she will anticipate and take steps to prevent counter-
  • productive confrontations while resolving conflicts and disagreements in a constructive manner.

  • Managing People Managing people is a person’s ability to build and manage workforce based on organization goals, budget, considerations, and staff needs.
  • He / she will ensure that employees are appropriately recruited, selected, appraised, and rewarded. He / she will also manage a multi-

    cultural workforce and a variety of workforce situations.

    The Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    In addition to federal law requirements, EGPAF complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

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