Control Room Manager
Accurex Leadership and Management Consultants Ltd
Nairobi, Kenya
4d ago
source : BrighterMonday

Job Summary

Managing the delivery of the control room service and ensure delivery of operational KPI’s.

  • Minimum Qualification : Bachelor
  • Experience Level : Senior level
  • Experience Length : 5 years
  • RoleResponsibility :

    The Control RoomManager will be responsible for :

  • Managing the delivery of thecontrol room service and ensure delivery of operational KPI’s.
  • To deliver effective teammanagement.
  • Ensuring operating systems arefunctioning correctly and are fit for purpose, troubleshooting and organizingfor corrective action while at the same time mitigating against any risk to theControl room.
  • Carrying out dynamic securityand safety risk assessment.
  • Ensuring the efficient andcorrect system use of systems by staff.
  • Communicating effectively withthe control room team and liaising effectively with the operational managementteams within the control room.
  • Maintaining effectiverelationships with frontline museum staff, management and contractor andservice providers.
  • Cross functional working withfacilities, collections, events and visitor services teams.
  • Managing training anddevelopment and recruitment of control room staff.
  • Conducting and monitoringcontrol room staff appraisals and encouraging further development.
  • Providing reports andrecommending process improvements.
  • Developing the control roomoperations manual that supports all operations, updating when required andformulating and implementing security policy and procedures.
  • Acting as a focal point forsecurity operations decision making during routine and emergency situations.
  • Deputizing for Security OperationsManager when required.
  • Adhering to compliance standardsand relevant laws.
  • Any other duties deemed relevantto the role.
  • Essential Experience Requirements :

  • Experience of successfully leading teams toconstantly achieve company objectives.
  • The ability to communicate with all levels,from senior management to operational staff.
  • Target and KPI focused yet able to deliverwhilst maintaining employee engagement.
  • Excellent people and performance managementskills : motivate, coach, develop, inspire and ability to identify trainingneeds.
  • Experience of working with control room systems.
  • Analytical and quality focused able toproduce accurate management information.
  • Excellent presentation and IT skills arerequired of managing a control room in a high profile pressurized environmentand familiarization of working with control room systems.
  • Evidence of problem solving skills andimproving the day to day running of a department
  • Passion, innovation and service excellence.

  • Experience of implementing Quality ManagementStandards.
  • The ability to manage and deliver projects,draft and implement policies and influence senior stakeholders.
  • A higher education in management and / orsecurity management in addition to relevant security certifications is required.
  • 3 Years of Experience and above.
  • If qualified and interested in this position please send your CV and cover letter quoting the role Control Room Manager’ on the subject line by 10th June, 2020

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