Telesales Executives
Anonymous Employer
Nairobi, Kenya
5d ago
source : BrighterMonday

Job Summary

We are looking for enthusiastic Telesales Executives to contribute in generating sales for our company. They will be responsible for closing sales deals over the phone and maintaining good customer relationships.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Job Description

    An effective Telesales Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints or giving good customer experiences.

    The goal is to help the company grow by bringing in clients and developing business.

    Responsibilities

  • Contact potential or existing customers to inform them about the product or services using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the extra mile to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Requirements

  • Proven experience as telesales representative or other sales / customer service roles either in banking, insurance etc
  • Degree or Diploma in a related field.
  • Excellent communication skills
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe / explain them to prospects
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • Applications should be submitted by 15th November 2019 midday.

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