The Salon, Spa & Barber Shop Manager will lead the day to day operations and manage a team of beauticians, hairdressers and barbers
Minimum Qualification : Diploma
Experience Level : Mid level
Experience Length : 3 years
Position : Manager -Salon, Spa & Barber Shop (For a Salon in Upper Market area) Employer : A busy Salon, Spa & Barber Shop business
Ref no : SGK-MANAGER SS&BS-10-2019 Industry : Beauty
Job category : Management Town : Nairobi
Country : Kenya
Qualifications / requirements :
Diploma in hospitality and or businessmanagement.
At least 3 years’ experience in running asuccessful Salon, Spa & Barber shop
Duties / Responsibilities : Reporting to the Directors, Salon, Spa & Barber Shop Manager will be responsible for the following duties : -
Lead the day today operations and manage a team of beauticians, hairdressers and barbersensuring all standards are followed.
In charge ofrunning the profitability, customer satisfaction and the skills of your teammembers.
Manageemployee-related responsibilities including the hiring, training andsupervision of staff; Inform staff of job responsibilities & performanceexpectations with periodic reviews.
Training of staff to include use of tools,equipment, products and portions management.
Administrativeduties such as recordkeeping, conducting promotional campaigns, maintainingstock inventories and payroll management.
In charge ofclient service and standards. Ensure that customer service protocol isrespected and that complaints are handled appropriately.
Manage allsystems i.e. appointments, employee schedules, policy & procedures,machines, tools, inventory / products and uniforms.
Develop customerrelationships and measure customer satisfaction.
Establish &manage spa budgets and financial goals. Generate monthly productivity reportsand review expenditures to ensure they are in keeping within each budget.
Expected Salary : - Kshs. 40,000 - 50,000