Ace cars & Spares is a leading automotive company that deals in engines, spare parts, cars and used spare parts. We are currently looking for an oriented Sales executive to work and grow with us.
Duties & Responsibilities
Sell products and services to repair the problem and meet the customer's needs.
Maintain customer goodwill by greeting and acknowledge all customers they in contact with.
Record all sales and customer transactions that occur.
Provide service technicians with parts as required.
Assist with Parts Manager in merchandising displays.
Maintains the retail sales floor and displays to meet or exceed the dealership's standards and today's customer satisfaction.
Controls showroom inventory to ensure maximum sales and customer satisfaction.
Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.
When working in the parts counter, one should follow the prescribed cash, credit, and check processing procedures of the dealership.
Processes warranties, and new return merchandise as required at a point of sale.
Attends training as prescribed by management to maintain proficiency in his / her job description.
Uses dealership equipment and resources safely and proficiently.
Performs other tasks as required by Parts Manager.
Keeps himself / herself groomed and clothed per the dealership guidelines.
Verify receiving documents.
Follow up on shortages and expedite by reporting to Parts Manager.
Should be knowledgeable in merchandising
Customer Service skills required :
Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction
Greet customers immediately in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
Qualifications and Job Requirements :
Knowledge of engines, spare parts, cars, and used spare parts market is necessary
Ability to persuade and give customers the best advice
Ability to speak effectively one on one in Kiswahili or English
Ability to effectively listen
Ability to interpret customer needs
Basic computer skills
High School Diploma or GED Equivalent
Good organizational skills