Logistics company seeks a customer service representative with excellent communication skills to deliver high quality customer centric service.
Minimum Qualification : Bachelor
Experience Level : Executive level
Experience Length : 2 years
SpeedafLogistics Kenya Limited is looking for a customer service representative withexcellent communication skills to deliver high quality customer centric serviceto her clients.
Minimumqualification : Diploma
ExperienceLevel : middle level
Experiencelength : 2 years
Update customer details into the system
Keep customer records up-to-date
Answer incoming calls and calls from customers
Checking and answering to customer inquiries.
Point of contact between the customer and Speedaf
Attend team meetings
Update alerts’ switchboard receiving and transferring telephone calls,announcing callers, taking brief messages, passing them via the email system orconnecting callers to staff members direct lines.
Monitor and ensure the reception area is kept tidy and portrays abusiness-like image.
Report telephone equipment and faults to the operations manager
Provide excellent customer service
Performing ad-hoc administrative duties
Answering phones in a professional manner and routing calls asnecessary.
Enter new customer information into the system and maintain the callcentre database.
Diagnose and solve customer problems / complaints
Monitor customer complaints on social media and react out and help
Experience in working with communication applications e.g. skype,google, hangouts, chatrooms etc
Qualifications / Attributes
Certificate / diploma in business administration / customer experience
Atleast 2-3 years’ experience in similar role.
Excellent customer skills (written and verbal)
Smart / outgoing look
Competency in Microsoft applications -word, excel, outlook, PowerPointetc
Good time management
Experience in telephone handling
Recognizes and resolves problems quickly and efficiently
Works well in a team environment
Flexible -can work under pressure
Please Note : You must have atleast 2 years working experience in Courier Industry. (MUST)
Ifyou fit the description; send your CV to Kenya.info speedaf.com no later than 19th June, 2020.