Call Center (3 Month Reliever)
Summit Recruitment & Search
Nairobi, Kenya
1d ago
source : BrighterMonday

Job Summary

Our client, an International NGO registered in Kenya is looking to recruit a Call Center Reliever.

  • Minimum Qualification : Bachelor
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Job Description

    Call Center (3 Month Reliever) Westlands, Kenya.

    Our client, an International NGO registered in Kenya is looking to recruit a Call Center Reliever. The ideal candidate must have a bachelor’s degree in Administration or related field.

  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
  • keeping customer satisfaction at the core of every decision and behavior.

    Key Responsibilities :

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue & provide a solution.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal / team qualitative and quantitative targets.
  • Qualifications :

  • Bachelors’ Degree in Administration or related field.
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Monthly Gross Salary : Open depending on experience and qualifications.

    Career Level : Junior Level.

    Education : Bachelor’s Degree.

    Location : Nairobi, Kenya.

    Deadline : 29th December 2019.

    We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic.

    If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

    Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement

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