In order to support the attainment of the Foundation’s overall goal of the virtual elimination of pediatric HIV and AIDS, this position is primarily responsible for identifying, developing, implementing and maintaining strategic ICT projects and initiatives to meet EGPAF Kenya’s technology needs.
Essential Duties and Responsibilities
Administer and support complete systems and user infrastructure in close coordination with EGPAF Headquarters IT Office global IT standards.
Administer a Microsoft server and virtualization environment
Manage information systems personnel and contractors to design, develop, implement, Operate and administer computer and telecommunications software, networks and information systems solutions.
Design and implement LAN and WAN public and private networks in project offices
Ensure timely backups of all necessary systems data
Ensure high standards of systems availability across range of physical conditions as budgets allow
Coordinate with HQ for disaster recovery planning
Select and maintain communications systems for the country office including but not limited to :
Other mobile devices
Support all users, upgrade and maintain software ensuring that all workstations are virus free
Provide hardware repair and support as needed
IT Management & Administration
Ensure timely coordination and communication of country office requirements, needs and initiatives with EGPAF’s Headquarters
Liaise with the procurement officer and HQ on the purchase of IT equipment by providing specifications on IT equipment, software and configurations
Manage IT service providers to ensure provision of optimal service levels within the organization
Train staff on use of various technologies in use within EGPAF in consultation with HQ
Document country office IT systems
Adapt systems documentation as necessary for country office use
Supervise the Officer(s) and any other IT personnel.
Sub-Award Management / Procurement and Logistics
Coordinate with Headquarters for the development, implementation, training and support of global IT systems in Kenya including :
Intranet based on Microsoft SharePoint
Financial systems based on cloud based QuickBooks
Data / M&E systems
Manage the implementation of IT based solutions as value addition to programs work within the organization and the implementation partners
Assist with projects automation, integration and improvements to ensure efficient use of IT resources
Provide oversight and support to any outsourced database management
Provide appropriate change management practices to oversee the development, design and implementation of new applications and changes to existing computers systems and software packages
Compliance & Risk Management
Ensures strictest adherence / compliance to Foundation IT policies and procedures
Pro-actively identifies and mitigates risks / threats to Foundation ICT systems and infrastructure
Key Performance Indicator
Proportion of retired IT hardware accounted for in automated database
Level of compliance with EGPAF password policy
Level of compliance with back up and restoration procedures
Level of compliance with minimum standards for all server rooms in all EGPAF Kenya Offices
Proportion of planned IT clinics successfully conducted
Proportion of planned sub-office support visits conducted
Proportion of required documented departmental meetings held
Internet uptime in all EGPAF Office locations
of recorded IT non-compliance instances from audits, compliance reviews, etc.
Average customer satisfaction rating with ICT department
Bachelor’s Degree in an IT related field is required;
Minimum five year’s hands on experience in Microsoft windows, server installations, configurations and active directory
Ability to analyze, troubleshoot, support, and implement technical solutions at all levels especially the desktop
Experience with systems documentation
Able and willing to travel extensively and sometimes to remote places
Ability to work well with people from diverse cultures and communicate effectively
Ability to Manage the entire spectrum of information technology operations specially LAN / WAN / VSAT / Wireless technologies, Cisco Switches & Routers, Firewall, VPN, DNS, DHCP, etc.
The Foundation expects all employees to possess the fundamental competencies of interpersonal skills, communication, accountability, continual learning, and driving results.
The ideal candidate will either be proficient or advanced in the following set of competencies, specific to this position’s level of Manager :
Developing Others Developing others is a person’s ability to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
Managing Conflict Managing conflict is a person’s ability to encourage creative tension and differences of opinions. He / she will anticipate and take steps to prevent counter-productive confrontations while resolving conflicts and disagreements in a constructive manner.
Managing People Managing people is a person’s ability to build and manage workforce based on organization goals, budget, considerations, and staff needs.
He / she will ensure that employees are appropriately recruited, selected, appraised, and rewarded. He / she will also manage a multi-cultural workforce and a variety of workforce situations.
The Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, EGPAF complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Foundation has facilities.