Q-Sourcing Servtec
3d ago
  • Nairobi
  • Posted 14 hours ago
  • Duties

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; queries and concerns.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Qualifications / Skills :

  • Verbal communication
  • Listening
  • Data entry skills
  • Customer focus
  • Customer service
  • Attention to detail
  • Multi-tasking
  • Education, Experience, and Requirements :

  • Diploma holders or a University / college degree is an asset.
  • Previous customer service experience is an added advantage.
  • To apply for this job please visit bit.do.

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