Control Room Manager
BrighterMonday Consulting
Nairobi
5d ago
source : BrighterMonday Kenya

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification : Diploma
  • Experience Level : Senior level
  • Experience Length : 5 years
  • Job Description

    Job Family CCTV Survillance

    Discipline Control room Operations

    Typically Reports to General Manager

    Accountabilities : Sales Target : TBA

    Sales Target : TBA

    People : 0 direct reports

    Duties and Responsibilities :

  • Developing the control room operations manual that supports all operations, updating when required and formulating and implementing security policy and procedures.
  • Acting as a focal point for security operations decision making during routine and emergency situations.
  • Adhering to compliance standards and relevant laws.
  • Evaluate customer needs and recommend products and services based on specific needs and interests.
  • Follow each customer ticket through to completion.
  • Provide Outstanding Customer Service to every customer.
  • Use problem solving skills to address customer concerns and / or issues.
  • Take accountability for the presentation of the services and solutions provided by the Company to prospectus customers
  • Ensure sales growth fo
  • Motivate colleagues to perform to their highest potential
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Candidate Requirements

    Qualifications / Experience :

  • Technical or College Degree in Information Technology, Management or related field, and / or advanced networking certifications.
  • Extensive experience required in service provider networks with experience managing teams and with responsibility for completing complex deployment projects within budget and on specific timelines.
  • Experience designing and / or troubleshooting network problems and providing superior customer service. Experience with popular computer and server OS platforms.
  • Experience working with network monitoring systems or equivalent experience.
  • Detailed understanding of IP addressing, IP routing protocols, Internet technologies and standards, Internet security issues, circuit technologies, communications engineering standards, web and network access technologies, computer office software suites.
  • Networking ability including : Cisco IOS, QOS, firewalls and routers.
  • Full Kenyan driving licence.
  • Knowledge :

    Personal Qualities and Behaviours :

  • Good organisation skills
  • Excellent communication skills
  • Confident and assertive
  • Innovative mind
  • Focus on results
  • Able to work as part of a team and build relationships with others
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