Retail Banker
Potential Staffing Limited
Nairobi, Kenya
1m ago
source : BrighterMonday

Retail Banker

Potential Staffing Limited

Admin & Office

Potential Staffing Limited

Admin & Office

Nairobi Full TimeRecruitment KSh Confidential 53m

Job Summary

We are looking for a Retail Banker to assist our customers and advise them on their finances. You’ll be the face of our bank and we’ll depend on you to provide high-quality customer service.

In this role, you’ll need to communicate effectively to serve a variety of customers. Excellent people skills and patience are critical to this position.

We also expect you to be confident, reliable and quick to resolve issues.

  • Minimum Qualification : Bachelor
  • Experience Level : Mid level
  • Experience Length : 3 years
  • Responsibilities

  • Open and close checking and savings accounts
  • Advise customers on financial services (e.g. lines of credit and mortgages)
  • Cross-sell products and services
  • Approach and sign on new customers
  • Collaborate with other professionals to ensure high-quality customer service
  • Perform various clerical tasks (e.g. filing)
  • Handle customer complaints and solve problems
  • Requirements

  • Proven experience as a retail banker or similar role; sales or customer service experience is a plus
  • Knowledge of retail banking rules and procedures
  • Working knowledge of banking software and MS Office
  • Patience and problem-solving ability
  • Customer-oriented attitude
  • Outstanding communication skills
  • BSc / BA in Accounting, Business Administration or related field
  • Qualified candidates are required to send their updated CV

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