Recovery and Portfolio Officer
Mwananchi Credit Ltd
6d ago
source : BrighterMonday Kenya

Job Summary

To ensure quality loan book and collect payment on overdue bills by informing customers of their debt and their various options for repayment.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Job Description

    Reporting to Portfolio Manager


  • Provide a client focused service in an efficient and professional manner, in line with relevant policies, standards and best practice
  • Actively promote and market the firm and its services, to attract new clients and retain and develop relationships with existing clients.
  • Analyse arrears based on aging and prescribe appropriate actions to retrieve all arrears from non performing clients. Control delinquent loan payments and recovery of non-performing loans.
  • Establish contacts and relationships with relevant bodies that will assist in the collection process
  • Maintenance of an excellent filling system and database to ensure clients documentations availability and reports on all collection activity.
  • Ensure Listing clients on Credit Reference Bureau or legal demand procedures in the case of default
  • Daily, weekly and monthly reporting on actual collections performance and strategies
  • In charge of key corporate facilities for follow ups and maintain customer’s relationship
  • Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
  • Timely and effective contract delinquent clients.
  • Be in charge of the assigned loan portfolio and ensure the portfolio is performing optimally for collections and disbursements.
  • Disburse as per target set consistently every month
  • Analyze clients’ financial situations and negotiate loan repayment arrangements.
  • Meet daily and monthly collections targets for all payment modes i.e. paybill, cash and cheques.
  • Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
  • Inform management on the trends in loan disbursements that contribute to delinquency.
  • Contact clients whose loans are almost due to prepare them to honour the installments.
  • Ensure all cheques which are due are for banking are duly banked and follow up on bounced cheques.
  • Ensure all penalties arising from late repayments are followed up and collected.
  • Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
  • Adhere to the set policy on loan recoveries and collections
  • Send reminder messages to clients on their payment plans
  • Use of initiative to identify and follow up opportunities with clients on additional facilities or referral to other clients who are not already on the database.
  • Handle clients’ inquiries in a timely and professional manner
  • Record collections activities and conversations with clients on every account and prepare a report of the same.
  • Obtain additional contacts and details of gone away clients from varied sources
  • Conduct client account checks and audits and confirm with accounts department on the correct balances to be communicated to clients.
  • Answer telephone calls from clients and provide them with the information they are seeking whenever possible or seek assistance where necessary.
  • Perform any other related function as assigned to by the management from time to time
  • Requirement

  • Diploma and Below in business related field.
  • At least 1 year and above working experience in a similar role preferably in a microfinance / bank
  • Able to meet set target within the timeframe
  • Must have good negotiation skills and ability to close sales deals
  • Work requires professional written and verbal communication and interpersonal skills.
  • Ability to communicate and interact with people from diverse background
  • Handling customer requirements related to loans
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form